Shipping policy
At KAYAN Perfumes, customer satisfaction is our top priority. We carefully prepare every order and ensure that deliveries are handled as smoothly as possible.
📦 Shipping Within Canada
- We ship to all provinces and territories across Canada.
- Standard shipping only (no express or same-day delivery options available).
- Shipping costs are calculated at checkout.
- Free shipping may be available on orders over a certain amount (as advertised on our website).
🕒 Order Processing Times
- Orders are typically processed within 2–3 business days.
- During peak periods (such as sales or promotions), processing may take 3–9 business days.
📅 Estimated Delivery Times
- Within Canada: Standard shipping usually takes 3–9 business days, depending on your location.
- Delivery times are estimates only and are not guaranteed.
- Once a package has been handed over to the carrier, KAYAN Perfumes is not responsible for delays caused by external factors (e.g., weather conditions, carrier issues, or holidays).
🚫 Shipping Restrictions
Due to the nature of perfumes (containing flammable liquids):
- All shipments are sent via ground shipping only.
- Express or air shipping services are not available.
🔍 Order Tracking
- Once your order has been shipped, you will receive a tracking number by email to monitor your delivery.
📦 Lost or Damaged Packages
KAYAN Perfumes is not responsible for:
- Incorrect or incomplete addresses provided by the customer.
- Delivery issues related to P.O. boxes.
- Delays or damages caused by the carrier.
- Stolen packages after successful delivery.
👉 If you experience any issue with your shipment, please contact us at Info@kayanperfumes.ca with your order number, and our team will be happy to assist you.